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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Book Appointment (630) 766-0620

"My Google account is under my maiden name, the vet knows us as the Incandela's. We were welcomed with open arms last week when our boy was extremely sick, unfortunately we couldn't save him. The team ( every staff member) was involved in making sure more than once there we had every question answered, after our sweet boy passed because we didn't have enough to keep his ashes, they found a little bottle, drew hearts on it and his name and put some of his fur in it FOR FREE as a sentiment, something of him which was so important. No other vet has EVER done this! Then, yesterday we received a beautiful card individually signed with something beautiful to say about Benjamin"Benji"as if they'd been apart of our lives for years. ALONG with his paw prints and nose prints, so caring and thoughtful! It meant to so much to us! I just want to say; this is a wonderful veterinarian hospital with wonderful caring and compassionate staff not just for the money! Not once did they turn us away! They worked with us as well. Immediately we knew this will be Benji's sisters new place for her Dr appointments, etc. Just turned a sad situation into a beautiful one and that made it easier to continue to heal after our loss! Also, wanted to give a HUGE shout out to the Dr that was there with us that did not rush us, talked us through what to expect, was completely humble and cared about us and Benjamin as a whole."

Casie W.

(630) 766-0620 Appointments
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